Comparative Study Satisfaction of Patients Regarding Quality Health Care in Public and Private Tertiary Care Hospital in Karachi

Abstract

Aim:  Study has been conducted cross sectional descriptive regarding patient satisfaction level about quality of health care services in public and government hospital to identify area of improvement in public sectors because there are many patients are vulnerable for treatment but there are no any resources in the hospital of government in Pakistan specially Sindh.

Background:  Because there are many patients are vulnerable for treatment but there are no any resources in the hospital of government in Pakistan specially Sindh. There are many patients are not able to fight with government for right of the public health care. There are resources in public hospitals but there is no any check and balance with accountability. There is no any non-maleficence, justice, fidelity and loyalty in public hospitals. There is mortality rate increased in Sindh Pakistan due to lack of treatment in public hospitals, there is the one thing should be improved in government hospital that is neat and cleanliness,

Methodology:  The study on perception of patients about nursing care in patient care in tertiary hospital. Study design is cross sectional observational. Study sampling is cluster sampling. Participants in this study are 300. 150 participants were selected from private hospital and 150 participants were selected from government tertiary care hospital in Karachi. Questionnaire form has been distributed and data collection from patients and attendant. All variables are adding in questionnaire form. Percentage of male participants overall 67%, percentage of female 33%. Percentage of male in private tertiary care hospital is 34%, percentage of female in private tertiary care hospital is 16%. Percentage of male in government tertiary care hospital is 33%. Percentage of age group of 18-25yrs of age is 12%, percentage of age group of 26-35yrs of age is 40%. Percentage of 36-45yrs of age is 27%. Percentage of age group of more than 46yrs is 21%. Participants are selected from government and private hospital in Karachi as cluster data collection.

Study design:  Cross sectional survey
Sample size:  300
Sampling technique:  Stratified random sampling
Sampling setting:  Tertiary care hospitals in Karachi. Public and private hospitals.